I don’t have enough superlatives for this program. I have recommended the course to our senior management.

Peoplesoft

Coaching & Feedback Skills for Peak Performance

Objective: You will learn how to motivate employees to work at peak performance in a way that is constructive, not destructive. These skills will help you whether you are an experienced manager or have recently been promoted. Whether you need to change someone's deeply embedded behavior or ask a star performer to perform even better, you will become the best coach you can be.

Program Outline:

Developing your best Coaching Style
• Utilizing the correct mindset to motivate others
• Your role: what to be thinking and doing
• Difference between coaching & counseling

Learning a Professional Coaching Approach
• Understanding what coaching is and is not
• Understanding dynamics of behavioral change
• Realizing different people need different coaching
• Why you need to coach early and often

Organizing yourself: Decker Pyramid Technique©
• Gathering information: the "snapshot camera"
• Clarifying objectives: the "Big Picture"
• Assessing how your employee is likely thinking
• Avoiding the mistake of making "moral equivalents"

Organizing Coaching Messages, Stones Across the Brook© Strategy
• Organizing a lucid, coaching message
• Motivating employees to listen: "30 second" exercise
• Mapping key points to help employees follow you
• Setting expectations
• Staying on track with minimal use of notes

Providing Constructive, not Destructive Feedback
• Gaining immediate rapport: how to begin
• Avoiding defensiveness: "the attitude problem"
• Telling people they are wrong without a fight
• Overcoming excuses to avoid change
• Ending with an agreement on next steps

Sharpening Communications Skills
• Flexible, relaxed, resonant voice
• Speaking rate, pitch, tone
•Avoiding distracting mannerisms, "ah's, umms"

Psychology-based Feedback Skills to:
• Deal with a negative person
• Ensure you and employee stay calm
• Avoid coming across as an attack
• Stay focused on the central issues
• Motivate the employee to change

Changing Deeply Embedded Behavior, dealing with the problem employee to:
• Overcome extreme resistance
• Handle charges of personal bias
• Address difficult, controversial topics
• Maintain credibility when lacking an answer

Optimizing Oral & Written Evaluations & Reviews
• Gathering and analyzing hard and soft data
• Avoiding blanket statement reports
• Distinguishing between the possible and impossible

Additional Coaching in…
• Coaching groups via motivational presentations

Develop an Action Plan to Build on Your Gains

All programs are tailored to each group's exact needs. One-on-one or group workshops available.